Monte McNaughton

Accessibility Policy

Accessibility Policy for MPP Monte McNaughton Strathroy Constituency Office

Statement of Commitment:

At MPP Monte McNaughton’s Strathroy constituency office, we are committed to:

  • Providing barrier free access for persons with disabilities.
  • Meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and
  • Meeting the needs of people with disabilities in a timely manner.

Our Policies:

We are committed to providing excellent customer service to all constituents, including people with disabilities. We will do our best to ensure that our policies, practices and procedures are consistent with the core principles of independence, dignity, integration, equality and opportunity.  Over the next few years, we will be making improvements to accessibility in the following areas:

Assistive Devices

Constituents are encouraged to bring your own personal assistive devices.  We will ensure that our employees are familiar with various assistive devices that may be used by customers with disabilities.


We will communicate with people with disabilities in ways that take into account their disability.  We will do our best to use plain language and to provide information upon request in a timely manner.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed in areas of our office that are open to the public.  This also includes service animals in training with a trainer.

Support Persons

We welcome support persons accompanying constituents with a disability.


We welcome feedback, including feedback about our services to people with disabilities. Constituents who wish to provide feedback can verbally tell us how we are doing, call 519-245-8696, email or go to

All feedback will receive a confirmation.  Constituents will hear back in 3-5 days. If further action is required, you will be told when to expect a call back from the appropriate person.

Notice of service disruption

We will notify constituents if there is a disruption at our office or in services usually used by people with disabilities. We will explain the reason for the disruption, how long it will last, and if alternative facilities or services are available. We may not be able to give advance notice if it is an emergency disruption.


We are committed to training staff and volunteers on:

  • accessible customer service
  • requirements of the Integrated Accessibility Standards Regulation
  • aspects of the Human Rights Code that relate to accessibility.

We will train our employees on aspects that relate to their specific job.


We will incorporate accessibility criteria and features when procuring, or acquiring goods, services or facilities, including self-serve kiosks. If it is not practicable to do so, we will provide an explanation, upon request.

Information and Communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our office and its services, including public safety information, in accessible formats or with communication supports. We will also meet internationally-recognized WCAG 2.0, Level AA website requirements in accordance with timelines set out in the Integrated Accessibility Standards Regulation.


We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.

We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.

Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.

Changes to this or other policies

We will modify or remove a policy that does not respect and promote the dignity and independence of people with disabilities.